Every order, parcel or pallet, tracked from our warehouse to your delivery address.
Free pallet delivery to most UK postcodes. Smaller items usually go next-day.
Express 2-3 Day and Next Working Day services are available at checkout.
Large items (saunas, steam shower cabins, baths) travel on a pallet. The standard service is free to most UK postcodes and takes 5-7 working days from order. Need it sooner? Express 2-3 Day and Next Working Day services are available at checkout … next-day orders need to be placed and paid before 12 noon.
Northern Ireland and the Republic of Ireland are served on selected items only, with any additional shipping charge calculated automatically at checkout. Deliveries to Ireland, the Channel Islands and the Isle of Man usually take 5-7 working days … a little longer for the remotest spots … and express options aren't available for these areas. For the Republic of Ireland, local customs duty or VAT may be collected on import … that's charged by customs, and isn't included in our price.
Smaller items and spare parts are usually sent on a tracked next-day service.
Whichever retailer you bought from, your Vidalux order comes directly from our warehouse … we hold the stock and deliver on behalf of all our retailers, so every order gets the same service.
We agree the day with you. Once your order's in, our dispatch team will be in touch to agree a delivery day that suits you. Deliveries run Monday to Friday, and you can pick any working day after the earliest available date. On the day itself, your delivery can arrive any time between 8am and 6pm … there are no timed slots, and tracking updates come directly from the courier.
Kerbside delivery. Pallets are delivered to your property boundary or the nearest hard standing. Insurance terms mean the driver can't bring items inside or upstairs, so have at least one able-bodied person on hand … two for heavier items. Items are sized to pass through a standard doorway … if any doorway on the route is narrower than about 45cm, tell us before you order and we'll check the model for you. The pallet itself is yours to keep or dispose of.
Someone needs to be in. All deliveries need a signature. If nobody's available on the agreed day, a re-delivery charge applies … so if your plans change, tell us as early as you can.
Tricky access? A narrow lane, a long driveway, nowhere for a large wagon to stop … tell us when you order and we'll look at the options. A smaller vehicle can sometimes be arranged, and specialist delivery may carry an extra charge. If we know in advance, we can usually plan around it.
This is the one thing we ask of every customer, and it protects you:
If something's missing, check inside the shower tray box first … smaller parts like taps and hoses are often packed in the tray void for protection.
Geographical surcharges apply automatically at checkout for remote, borderline-mainland and island areas, because carriers charge more to reach them. Enter your postcode in the cart, or use the delivery calculator on any product page, to see your exact fee before you buy … especially if you're in Cornwall, Aberdeenshire, the Scottish Highlands and Islands, Northern Ireland, the Isle of Man or the Channel Islands.